Privacy Policy

Your privacy is important to us. This policy explains how WOW SEDAP collects, uses, and protects your personal information.

Last updated: May 2026  |  Applies to: wowsedap.com.my

1. Information We Collect

When you visit or make a purchase on wowsedap.com.my, we may collect the following information:

• Your name, email address, phone number, and delivery address
• Payment information (processed securely via SenangPay — we do not store your card details)
• Order history and purchase preferences
• Website usage data (pages visited, time spent, device type) via cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate order updates, tracking information, and delivery status
• Provide customer support and handle enquiries
• Send you newsletters, promotions, and product updates (only if you have opted in)
• Improve our website experience and product offerings
• Comply with legal obligations where required

3. Your Consent & Marketing Communications

If you have made a purchase or registered an account with us, we may occasionally send you updates about our latest products, promotions, and news via email or WhatsApp.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any email we send
• Updating your preferences in your account settings
• Contacting us directly at wowsedap6666@gmail.com

4. Cookies

Our website uses cookies — small data files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, keep you logged in, and understand how visitors use our site.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect some features of the website.

5. Site Analytics

We use analytics tools (such as Google Analytics) to collect anonymised data about website visitors — including pages visited, session duration, and device information. This data helps us improve our website and better serve our customers. No personally identifiable information is included in these analytics reports.

6. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only in the following circumstances:

• Delivery partners (e.g. Ninja Van Cold Chain) — to fulfil and deliver your order
• Payment processors (SenangPay) — to securely process your payment
• Legal obligations — if required by law or to protect the rights and safety of WOW SEDAP or our customers
• Business transfer — in the event of a merger, acquisition, or sale of assets

7. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or partner sites). WOW SEDAP is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. All payment transactions are encrypted and processed through SenangPay's secure gateway. We do not store sensitive payment details on our servers.

To protect your own account, please keep your login credentials confidential and avoid using shared devices to access your account.

9. Accessing & Updating Your Information

You have the right to access, correct, or request deletion of your personal data held by WOW SEDAP. To do so, please contact us at wowsedap6666@gmail.com with your request. We may ask you to verify your identity before processing any such request.

10. Changes to This Policy

WOW SEDAP reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

By using wowsedap.com.my, you agree to the collection and use of your information as described in this Privacy Policy.