📦 Policy

Shipping, Cancellation & Refund Policy

We want every WOW SEDAP order to reach you in perfect condition. Here's everything you need to know.

Last updated: May 2026 | Applies to: wowsedap.com.my

🚚 Shipping Policy

Delivery Area

    We currently deliver to Peninsular Malaysia (West Malaysia) only. We do not ship to East Malaysia (Sabah & Sarawak), P.O. Boxes, or international addresses at this time.
  

Delivery Timeframe

Orders are typically delivered within 1–2 working days (Monday to Friday) after your order is confirmed. Delivery is carried out during standard courier hours.

Cold Chain Delivery

All orders are shipped via Ninja Van Cold Chain and packed in insulated cooler bags to maintain the frozen integrity of your products throughout the delivery journey. Your desserts will arrive cold and ready to be placed in the freezer.

Shipping Address

Please ensure your shipping address and contact number are accurate before confirming your order.
WOW SEDAP is not liable for failed deliveries due to an incorrect address provided by the customer.
Re-delivery attempts due to incorrect addresses will incur additional shipping charges.

Change of Shipping Address

If you need to change your shipping address, please contact us at wowsedap6666@gmail.com or WhatsApp +60 16-250 0654 within 12 hours of placing your order. Address changes requested after order processing may not be possible.

Tracking

Once your order has been picked up by our courier, our team will personally follow up with you via WhatsApp or your provided contact details with your tracking number.

❌ Cancellation Policy

As our products are freshly prepared frozen desserts, we have a limited cancellation window:

    ⏱️ Cancellation requests must be submitted within 12 hours of placing your order, before it has been processed for shipment.
  

To request a cancellation, please contact us immediately at:

📧 Email: wowsedap6666@gmail.com
📞 WhatsApp: +60 16-250 0654

Once an order has been processed or shipped, cancellations and changes will not be accepted. Cancellations due to change of mind after the 12-hour window will not be entertained. WOW SEDAP reserves the right to reject any cancellation request deemed unreasonable.

🔄 Refund & Replacement Policy

We take great care in packaging and delivering your order. However, if something goes wrong, here's how we handle it:

You are eligible for a replacement if:

Your order arrives damaged or in poor condition
You received the wrong item(s)
Items are missing from your order

    ✅ No return needed. As our products are frozen food items, we do not require you to send anything back. Simply contact us with photos and we will arrange a replacement at no cost to you.
  

How to request a replacement:

📸

Step 1

Take clear photos of the damaged or incorrect item upon receipt

📩

Step 2

🎁

Step 3

Our team will review and arrange a replacement for you as soon as possible

Refunds

In cases where a replacement is not possible, a refund will be issued to your original payment method:

Online banking (FPX): Refunded to your bank account within 3–5 working days
Credit/Debit card: Refunded to your card — processing time depends on your card issuer

Non-eligible cases

Change of mind after order is confirmed
Damage caused by improper storage after delivery
Products purchased through third-party retailers (not from wowsedap.com.my directly)
Claims made after 24 hours of receiving your order

WOW SEDAP reserves the right to make the final decision on all refund and replacement requests.

Need help with your order? 💛

Our team is here Mon–Fri, 10AM–6PM. We usually respond within 1 working day.